5 Reasons to Outsource Your Contact Centre
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Telvuka is your global BPO partner, taking full ownership of operations, from customer experience to back-office delivery so you can focus on growth. Backed by Adcorp Group, we combine operational excellence with optional AI-powered solutions to drive efficiency, scalability, and innovation.
Where do you want to grow next?
Select what matters most to your business and we’ll show you how Telvuka can help.
Grow Customer Loyalty
Design loyalty through protected interactions and AI-powered insights.
Scale Operations Fast
Stand up new teams in weeks, not months, without compromising quality.
Unlock AI Efficiency
Cut handle times and surface real-time trends with Generative AI.
Enter New Markets
Global capability with local fluency. Time-zone aligned and GDPR-ready.
Reduce Churn & Risk
Listen for early warning signals and act before issues become losses.
Conversations to Insights
Transform calls, chats, and messages into actionable business insights.
Ready to Transform Your Operations?
Let’s discuss how Telvuka can deliver measurable results for your business.
Global by Design
10
Industries
Sectors we serve
Diverse
Solutions
And language options
200+
Agents backed by AI
Expert team members
Seamless
Coverage
For uninterrupted assistance
Anti-Bribery and Corruption Compliance
The cornerstone of Telvuka’s compliance strategy is risk management and legal protection. By meeting stringent global legislative requirements, Telvuka safeguards both its clients and their leadership from potential liability exposure, providing peace of mind that all business is conducted lawfully, ethically, and transparently.
Health, Safety, and Well-Being
Telvuka operates under internationally recognised Health and Safety Management Systems that prioritise employee well-being and operational resilience. Our practices are guided by global occupational health and safety standards including alignment to ISO 45001 ensuring safe, compliant, and high-performance workplaces across all delivery centres.
Global Operating Standards
Every Telvuka engagement is governed by international best practice frameworks, encompassing quality management, data security, labour compliance, and ethical sourcing. This global alignment ensures seamless collaboration and consistent service excellence across markets and regions.
Global Footprint and Delivery Capability
Telvuka possesses the geographical reach, infrastructure, and scalability to support multinational clients. Our distributed delivery model enables 24/7 operations, multilingual support, and agile resource deployment – ensuring service continuity and cost efficiency for global partners.
Environmental, Social, and Governance Commitment
Telvuka is deeply committed to sustainable, socially responsible growth. We invest in local communities through employment creation, environmental stewardship, and social upliftment initiatives (from community programmes to skills development) ensuring our operations create shared value for people and planet alike.
Risk Mitigation and Legal Assurance
Telvuka maintains an uncompromising commitment to ethical conduct and transparency. Our operations are fully aligned with the UK Bribery Act, the US Foreign Corrupt Practices Act (FCPA), and France’s Sapin II Law – collectively representing the global benchmark for anti-bribery and corruption compliance. By adhering to these standards, Telvuka demonstrates robust governance, mitigates reputational risk, and assures clients of absolute integrity in every transaction.
Trusted Across Leading Industries
We deliver tailored BPO solutions for complex, regulated sectors that demand excellence.
Technology
Innovation moves fast in tech-customer expectations move faster. We deliver agile, knowledgeable support teams for software, device rollouts, and enterprise IT systems.
E-Commerce
Rapid growth brings operational strain. We provide the agility, systems, and expertise to turn customer enquiries, disputes, and delivery challenges into competitive advantages
Healthcare & Insurance
Balance efficiency with empathy. From appointments to claims, every interaction demands accuracy, confidentiality, and compassion-our core strengths.
Financial Services
Trust, accuracy, and compliance are everything in finance. We bridge the gap between standards and modernisation with secure, compliant, scalable solutions.
Logistics
Trust, accuracy, and compliance are everything in finance. We bridge the gap between standards and modernisation with secure, compliant, scalable solutions.
Fresh Thinking. Real insights.
From AI and large language models to strategies for long-term loyalty, our insights help you stay ahead.
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Telvuka is a subsidiary of the Adcorp Group, a leading workforce solutions company – driven to develop people, businesses and economies through connections that allow them to realise their potential.
Company
Solutions
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- + (234 ) 567 8912
- Kazipur 6710, Sirajganj, BD.
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