Growth You Can Prove
Real examples of Telvuka impact across industries. Each story shows the journey: Challenge → Solution → Results, backed by metrics that matter to your business.
Reduction in Fraud and Losses
Through Enhanced Security Processes
Company Overview
Industry
Telecommunications
Company Size
4,000
Challenge
Fraud and losses
The Challenge
Identity theft resulted in fraudulent applications and delivery of high-end devices. Changing of consumer contact information on their account profile resulting in fraudulent upgrade applications and incorrect delivery to incorrect person(s).
Solution
Process Mapping: Refined existing process by adding an additional security check on customer profile. All high-end applications referred to Validations Team for further review and approval before submission to warehouse for delivery. Optimisation of Workflow: Day-to-day analyses of new upgrades captured against the lead database provided by client. In-depth reporting has mitigated the risk of incorrect and fraudulent applications getting through the system and delivered to the incorrect customer.
Results
Reporting and Analysis
Through Business Intelligence Solutions
Company Overview
Industry
Telecommunications
Company Size
6,000
Challenge
Misrepresentation of data and reporting
The Challenge
The client did not fully understand the raw data reports, that would track daily sales and performance against the established goals.
Solution
Business Intelligence and Reporting: Setup of FTP for client to drop their raw data file that would allow for more robust reporting and in-depth analysis. A daily dashboard was set up that displays operational performance, sales and product activation as well as conversion rates. This was shared with the client daily and discussed in the weekly calibration meetings. The reports were accurately reflecting business and individual performance. It assisted in identifying training gaps, product and stock related issues as well as market trends and purchase volume for various packages. This assisted the client to develop newer packages and product mix to accommodate the market trend.
Results
DAILY
Performance dashboard updates
Ensuring Business Continuity amid System Rollouts
Uninterrupted Operations During Major Changes
Company Overview
Industry
Telecommunications
Company Size
6,000
Challenge
Failed system rollouts impacting CRM, dialling, and sales operations
The Challenge
Throughout 2024 and into 2025, client implemented multiple system changes across their CRM, dialling, and sales platforms. These rollouts faced challenges, including system failures disrupting key business operations, inefficiencies in sales and customer management workflows, and downtime impacting productivity and overall performance.
Solution
Proactive Collaboration & Testing: Our team engaged early in the testing, feedback, and collaboration phases, ensuring that Proof of Concepts (POCs) were thoroughly vetted before implementation. Operational Readiness & Support: To prevent disruptions, we had dedicated admin teams on standby, ready to manually handle critical system processes in the event of failures. Business Continuity Planning: We established contingency workflows to maintain smooth operations, minimizing downtime and ensuring sales and customer interactions remained uninterrupted.
Results
ZERO
Major disruptions during rollouts
Increased Market share for Financial Institution
One of the 4 major financial institutions, offers mobile services and is seeking to increase market share among under-penetrated customer segments(e.g rural, youth, small business). They needed a partner to deliver high-volume outbound sales while maintaining compliance, ensuring good customer experience, and reducing cost per acquisition.
Company Overview
Industry
Finance
Company Size
40,000
Challenge
offering mobile services and is seeking to increase market share among under-penetrated customer segments.
The Challenge
The client required a structured approach to data management and lead procurement to improve conversion rates while ensuring compliance with their scorecard specifications. Additionally, optimizing dialler strategies was critical for enhancing contact rates and overall sales performance.
Solution
Data Management & Lead Procurement: Ensured accurate data sourcing and lead allocation, aligning with the client scorecard specifications to improve lead quality and sales effectiveness. Dialler Strategy Implementation: Developed and executed targeted dialling strategies, optimizing call cadence, timing, and prioritization to enhance engagement and maximize conversions. Performance Monitoring & Adjustments: Continuously refined data segmentation and dialling strategies based on real-time insights, ensuring sustained improvement in sales performance.
Results
Optimizing Data Management & Dialler Strategies
Above-Market Sales Performance
Company Overview
Industry
Telecommunications
Company Size
5,000
Challenge
Aligning lead procurement, data management, and dialler strategies with client scorecard specifications
The Challenge
- Outbound markets with high resistance to telesales (customer scepticism).
- Need to train agents on technical product & pricing details, as well as billing, contract terms.
- Multilingual requirements & variation in customer language preferences.
- Regulatory compliance (data privacy, opt‑in/opt‑out, telemarketing regulation).
- Lead quality: ensuring leads are relevant, contactable, and legal.
Solution
1. Segmentation & Lead Qualification Telvuka worked with the client to segment the market by region, customer profile and affordability bands. Lead lists were scrubbed to ensure data compliance and minimize waste.
2. Agent Training & Script Development Agents were trained in product knowledge, in handling objections, upselling, multilingual communication. Scripts were developed to be flexible, customer centric, and compliant with regulation.
3. Monitoring Use of an existing CRM, allowed for real‑time dashboards for tracking calls, conversion, and agent performance. Quality assurance (QA) checks and call reviews were regularly conducted to ensure customer satisfaction and process adherence.
4. Performance Management KPIs included calls per hour, conversion rate, average handle time, customer satisfaction score, compliance rate. Agent coaching and feedback loops were instituted.
5. Optimization Over Time Based on early metrics, adjustments were made: shifting call times, refining scripts, reallocating agents to different segments, increasing offers/promotions in certain periods, adapting languages per region.
Results
0-48
Hour SLA response time achieved
Key Success Factors
- Local knowledge & multilingual agent teams which helped with trust & customer empathy
- Continuous QA & coaching, with transparent dashboarding for agents & management
- Having flexible offers/promotions aligned with customer segments (e.g. discount or benefits for youth, or free data bundles)
- Strong partnership: shared metrics and frequent review and collaboration sessions between Telvuka & the client.
Lessons Learned / Insights
- Lead quality is critical; poor leads lead to waste and agent burnout.
- Timing matters: calls during certain hours / days perform much better.
- Script flexibility helps – agents who can adapt to customer conversation (while staying compliant) convert better.
- Multilingual ability isn’t optional in diverse markets – customers respond better in their language of choice.
Client Testimonial
“Telvuka adds huge value to our business. With the new guys on the desk, productivity has increased, and we are hitting our daily targets.”
Conclusion
The partnership between the client and Telvuka delivered not just strong sales growth, but also improved efficiency, compliance, and customer satisfaction. Telvuka’s scalable, compliant, and locally grounded outbound model enabled the client to reach new customer segments cost‑effectively, while preserving the quality and reputation of the brand.
Ready to Write Your Success Story?
Every case study started with a conversation about growth. Let’s discuss how we can deliver measurable results for your business.
Telvuka is a subsidiary of the Adcorp Group, a leading workforce solutions company – driven to develop people, businesses and economies through connections that allow them to realise their potential.
Company
Solutions
- Example@domain.com
- + (234 ) 567 8912
- Kazipur 6710, Sirajganj, BD.
© 2025 Telvuka. A member of the Adcorp Group. All rights reserved.