5 Reasons to Outsource Your Contact Centre

5 Reasons to Outsource Your Contact Centre Home 5 Reasons to Outsource Your Contact Centre Digital transformation is revolutionising the customer experience, particularly in contact centres, which have become more than just support hubs; they are pivotal touchpoints in the customer journey, and, thanks to enhanced technologies, can offer highly personalised experiences. Artificial intelligence (AI), […]

Harnessing BPO for Business Growth and Employment Solutions in South Africa

Harnessing BPO for Business Growth and Employment Solutions in South Africa Home Harnessing BPO for Business Growth and Employment Solutions in South Africa Many sectors in South Africa are under immense pressure. Business Process Outsourcing (BPO) is not one of them. Tying with India for the most attractive BPO location in the world in 2022, […]

Modern Contact Centres Have Moved Beyond Traditional Call Handling

The Future of AI in Customer Experience Home The Future of AI in Customer Experience Contact centres have always been an essential part of the customer experience. However, customers today expect brands to meet them where they are, communicating where they feel most comfortable. This makes the contact centre more important than ever. It also […]