About Telvuka – telvuka

Who We Are

Telvuka is a global BPO and customer experience partner within the Adcorp Group. We help brands turn customer conversations into measurable business value, earning trust, keeping customers, and creating competitive advantage.

What We Mean by Growth

When we say growth, we mean outcomes you can measure and report, because every partnership is designed to drive measurable business results, not just operational savings:

Measurable Growth

Not just cost reduction, we deliver revenue growth, customer retention, and competitive advantage.

15%+ avg. revenue lift

Customer Loyalty

Turn every interaction into an opportunity to strengthen relationships and increase lifetime value.

25%+ retention improvement

Operational Excellence

AI-enhanced human expertise that scales with your business while maintaining quality.

40%+ efficiency gains

Strategic Insights

Convert conversations into actionable intelligence that drives business decisions.

Data-driven outcomes

Brand Protection

Every interaction builds trust and reinforces your brand values across all touchpoints.

Enhanced brand equity

How We Create Growth

People for trust. AI for scale. Insight for advantage.

Protect the Brand

Every interaction is a brand moment. We train, measure, and coach so that every call, chat, and message builds trust and loyalty.

Uncover the Signals

We turn live conversations into structured insight, identifying patterns in customer needs, market shifts, and operational trends.

Act on the Insight

We design and run plays that convert signals into action: churn saves, next-best-offer, and proactive outreach that lift revenue and retention.

Close the Loop

Dashboards tie these actions back to revenue, lifetime value, and cost-to-serve, keeping everyone aligned on measurable results.

Built for Global Brands

From a strong South African base we deliver seamless global experiences, aligning with European time zones and cultural nuances while meeting the highest international security and privacy standards.

Time-zone aligned to Europe

Accent-neutral, culturally fluent teams

GDPR/ISO compliance