Outsource Your Operations

Telvuka isn’t just another contact centre provider – we are a CX engineering partner. Combining human expertise with intelligent systems to deliver exceptional customer experiences.

Diverse Solutions and Language Options

Eight core solutions designed to transform every aspect of your customer
operations, delivered across multiple languages

Customer Service (Omni-Channel)

Voice, chat, email, and social media support delivered with empathy and precision.

Sales & Retentions

Lead generation, upselling, and reactivation campaigns focused on quality conversations.

Collections & Payment Support

Transparent and ethical debt collection with a focus on customer experience.

Technical Support

Expert troubleshooting and escalation for complex technical issues.

Back-Office Processing

Streamlined claims, data entry, and admin processes supporting front-line efficiency.

CX Improvement & Analytics

Continuous measurement of VOC, NPS, and CSAT to optimise operations.

Training & Workforce Enablement

Onboarding and skills uplift programmes tailored to each client's culture.

Reporting & Management Information

Real-time dashboards and insights for informed decision-making.

Global Reach, Local Touch

We deliver seamless support across 8 languages, ensuring your customers feel
understood and valued, no matter where they are.

Industries We Partner With

Specialized expertise across key sectors

Financial Services

Disputes, collections, onboarding, and digital service channels

Automotive Industry

Dealer and aftersales support, service bookings, and customer care

Manufacturing & Industrial

Distributor support, warranty management, and logistics assistance

Telecommunications & Technology

Activations, product support, and troubleshooting

The Telvuka Advantage

By blending Agentic AI with Human Expertise, we help our clients:

Elevate customer satisfaction and loyalty

Improve agent performance and retention

Lower operational costs through automation

Achieve sustainable growth through data-driven execution

Together, we build the future of Accelerated CX – powered by People and AI.

Ready to Transform Your Operations?

Let’s discuss how Telvuka can deliver measurable results for your business

Telvuka is a subsidiary of the Adcorp Group, a leading workforce solutions company – driven to develop people, businesses and economies through connections that allow them to realise their potential.